Lu Xiang

Lu Xiang

Mr. Lu Xiang, Deputy Director of Shanghai Financial Ombudsman Service (FOS). Before joining the Shanghai FOS, he worked for the Industrial and Commercial Bank of China (ICBC) and has been engaged in financial dispute resolution for a long time. In his thirty-two years of experience in the industry, he has handled nearly 10,000 financial disputes in total, and has a comprehensive and in-depth understanding of financial dispute resolution in China, especially in Shanghai. When he is working in Shanghai FOS, he has been responsible for organizing the establishment of an effective dispute resolution system, presided over the construction of China’s first online mediation platform for financial consumer disputes, and created a number of distinctive working mechanisms and mediation services.